Support

Email [email protected]. We usually reply within two working days.

Common questions

The ✓ button or the pause doesn't appear

Turn on 3Taps Guard: Android Settings › Accessibility › Installed apps › 3Taps Guard. On Samsung phones, also switch off the "3Taps Guard shortcut" if you don't want the floating Accessibility button.

The screen stays on after ✓ Done

Some phones, including Samsung, keep the display on when an app locks the screen. In 3Taps, open Settings › The third tap and turn on "Turn the screen off".

I can't uninstall 3Taps

If "Turn the screen off" is on, Android asks you to switch it off first: 3Taps › Settings › Turn the screen off. If Strict Mode is holding a focus session or schedule, you can end it early from 3Taps Settings after a short countdown.

My phone still opens with a swipe after locking

That's Android's Smart Lock (trusted devices, places or on-body detection). Change it in Settings › Lock screen › Smart Lock.

Notes aren't reaching Google, Notion or another app

Open 3Taps › Notes and tap the note to see the reason, then tap "Try again". Notes are always kept on your phone and are sent once you're back online.

Managing Premium

Subscriptions are managed in Google Play › Payments & subscriptions. To restore a purchase on a new phone, open 3Taps › Settings › 3Taps Premium › Restore purchases.

Deleting your data

All 3Taps data is stored on your phone; uninstalling deletes it. See the privacy policy for removing access to connected accounts.